Relationship
Employer
- Industry SaaS, Civic technology
- Locations Portland, Oregon, Remote
- Website https://harborlight.example.com
Employer
Harborlight Software
Review every saved role, project, accomplishment, and work update connected with Harborlight Software.
At a glance
Your history with Harborlight Software
B2B software company that helps local service organizations coordinate cases, appointments, and customer communication.
Saved evidence
Everything below remains connected to this organization.
- Roles and projects 2
- Work updates 2
- Open recommendations 0
Roles and projects
What you did
Each record keeps its responsibilities, achievements, skills, tools, methods, and open questions together.
Role
Lead Product Manager
–Present · Portland, Oregon · Hybrid · Full Time
Leads discovery and delivery for case-management and communications workflows used by local-service teams.
Responsibilities
- Own product strategy, quarterly outcomes, discovery, and roadmap decisions for two cross-functional squads.
- Partner with customer operations, design, engineering, privacy, and support on workflow improvements.
- Define responsible AI evaluation criteria and human-review safeguards for an assisted case-summary pilot.
Achievements
- Reduced median case-intake time by 31% after redesigning forms and routing rules.
- Improved successful self-service completion from 62% to 78% through research-led onboarding changes.
- Launched an AI-assisted summary pilot with opt-out controls, audit logs, and weekly quality review.
Skills
- Product strategy
- Product discovery
- Roadmapping
- Responsible AI
- Service design
- Product analytics
- Stakeholder management
Tools and technologies
- Figma
- SQL
- Amplitude
- Jira
- REST APIs
Methods
- Customer interviews
- Opportunity solution trees
- A/B testing
- Outcome-based roadmaps
Industry experience
- SaaS
- Civic technology
Project
AI Intake Pilot Product Lead
– · Remote · Remote · Internal Project
Led a bounded pilot that suggested case classifications while keeping final decisions with trained staff.
Responsibilities
- Define pilot scope and success measures.
- Coordinate model evaluation, privacy review, and frontline training.
- Run weekly error reviews and prioritize remediation.
Achievements
- Reached 84% reviewer agreement on eligible cases in the evaluation set.
- Cut manual triage effort by 18% without automating final eligibility decisions.
Skills
- AI product management
- Experiment design
- Model evaluation
- Change management
- Privacy by design
Tools and technologies
- Python notebooks
- OpenAI API
- PostgreSQL
Methods
- Human-in-the-loop review
- Pilot design
- Error taxonomy
Industry experience
- Civic technology
- Artificial intelligence
Recent evidence
Work updates
Specific wins, projects, feedback, problems solved, and milestones appear here with all saved supporting detail.
Achievement
Added weekly AI quality review
Created a recurring review with frontline staff to inspect assisted summaries, categorize errors, and decide whether the pilot should expand.
Scope
- AI pilot governance
Skills
- Responsible AI
- Model evaluation
- Facilitation
Outcomes
- The pilot documented three recurring error patterns and resolved the highest-impact issue before wider rollout.
Work Update
Reframed roadmap around service outcomes
Replaced a feature list with measurable outcomes for intake time, self-service completion, and staff rework.
Scope
- Product operating model
Skills
- Roadmapping
- Product strategy
- Stakeholder management
Outcomes
- Quarterly planning discussions became shorter and tradeoffs were easier to explain.
Details to strengthen
Useful follow-up questions
These recommendations come from missing details in the roles and updates above. They are prompts for clarification, not evidence by themselves.
No open recommendations are saved for this organization.