Jordan Avery

Portland, Oregon · Hybrid

• Lead product strategy, discovery, and roadmap outcomes for two cross-functional squads building case-management and communication workflows.
• Defined scope, success measures, privacy review, training, and human-review safeguards for an AI-assisted case-summary pilot.
• Added opt-out controls, audit logs, an error taxonomy, and weekly frontline quality review; resolved the highest-impact recurring error before wider rollout.
• Reduced manual triage effort by 18% without automating final eligibility decisions; reached 84% reviewer agreement on eligible cases in the evaluation set.

Internal project · Remote

• Led a bounded AI pilot that suggested case classifications while keeping final decisions with trained staff.
• Coordinated model evaluation, privacy review, frontline training, and weekly error review.

Seattle, Washington · Remote

• Managed accessible public-interest web products from discovery through launch and iteration.
• Translated policy and service constraints into product requirements and coordinated phased releases across design, engineering, and partner teams.
• Raised accessibility task completion from 71% to 92% through moderated research with assistive-technology users.

Denver, Colorado

• Used SQL, product data, customer feedback, and support analysis to investigate workflow failures and guide remediation.
• Created the team’s first shared product-metrics glossary and dashboard.