Jordan Avery

Portland, Oregon · Hybrid

• Lead product strategy, quarterly outcomes, discovery, and roadmap decisions for two cross-functional squads serving local-service teams.
• Defined privacy review, opt-out controls, audit logs, human oversight, and weekly quality review for an AI-assisted case-summary pilot.
• Reduced median case-intake time by 31% and improved successful self-service completion from 62% to 78% through service research and analytics.
• Partner with customer operations, design, engineering, privacy, and support to make workflow tradeoffs visible and actionable.

Internal project · Remote

• Led a bounded AI pilot that suggested case classifications while keeping final decisions with trained staff.
• Coordinated model evaluation, privacy review, frontline training, and weekly error review.

Seattle, Washington · Remote

• Facilitated discovery with program staff and community members and translated different policy and service priorities into product requirements.
• Coordinated phased releases across design, engineering, and partner teams for a multilingual benefits-navigation product adopted by 14 organizations.
• Raised accessibility task completion from 71% to 92% through moderated research with assistive-technology users.

Denver, Colorado

• Built product-performance reports and investigated customer support and fulfillment patterns using SQL and product data.
• Created the team’s first shared product-metrics glossary and dashboard, improving consistency across recurring reporting.