Jordan Avery

Portland, Oregon · Hybrid

• Lead product strategy, quarterly outcomes, discovery, and roadmap decisions for two cross-functional squads building case-management and communication workflows.
• Reframed quarterly planning from a feature list to measurable outcomes for intake time, completion, and staff rework, making tradeoffs easier to explain.
• Reduced median case-intake time by 31% and improved successful self-service completion from 62% to 78% through research, analytics, and phased delivery.
• Partner with customer operations, design, engineering, privacy, and support on priorities and workflow improvements.

Internal project · Remote

• Led a bounded AI pilot that suggested case classifications while keeping final decisions with trained staff.
• Coordinated model evaluation, privacy review, frontline training, and weekly error review.

Seattle, Washington · Remote

• Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.
• Coordinated phased releases across design, engineering, and partner teams for a multilingual product adopted by 14 organizations.
• Raised accessibility task completion from 71% to 92% through moderated research with assistive-technology users.

Denver, Colorado

• Built product-performance reports and investigated support and fulfillment failures using SQL and customer evidence.
• Identified a duplicate-order pattern that reduced support tickets by 22% after remediation.