Skills

Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.

Added moderated sessions with screen-reader and keyboard-only users to the release definition of done.

Short course on inclusive recruitment, assistive technology, and accessible usability testing.

Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.

Certificate focused on evaluation, human oversight, privacy, risk communication, and production monitoring.

Led a bounded pilot that suggested case classifications while keeping final decisions with trained staff.

Product leader with nine years of experience turning complex service workflows into accessible digital products. The record includes product discovery, analytics, responsible AI pilots, cross-functional delivery, platform modernization, and public-interest technology.

Led a bounded pilot that suggested case classifications while keeping final decisions with trained staff.

Used customer feedback and product data to improve inventory and fulfillment workflows.

Interdisciplinary degree covering information architecture, human-centered design, and applied data analysis.

Used customer feedback and product data to improve inventory and fulfillment workflows.

Led a bounded pilot that suggested case classifications while keeping final decisions with trained staff.

Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.

Created a recurring review with frontline staff to inspect assisted summaries, categorize errors, and decide whether the pilot should expand.

Interdisciplinary degree covering information architecture, human-centered design, and applied data analysis.

Short course on inclusive recruitment, assistive technology, and accessible usability testing.

Interdisciplinary degree covering information architecture, human-centered design, and applied data analysis.

Product leader with nine years of experience turning complex service workflows into accessible digital products. The record includes product discovery, analytics, responsible AI pilots, cross-functional delivery, platform modernization, and public-interest technology.

Led a bounded pilot that suggested case classifications while keeping final decisions with trained staff.

Created a recurring review with frontline staff to inspect assisted summaries, categorize errors, and decide whether the pilot should expand.

Certificate focused on evaluation, human oversight, privacy, risk communication, and production monitoring.

Led a bounded pilot that suggested case classifications while keeping final decisions with trained staff.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Used customer feedback and product data to improve inventory and fulfillment workflows.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Replaced a feature list with measurable outcomes for intake time, self-service completion, and staff rework.

Used customer feedback and product data to improve inventory and fulfillment workflows.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Created a recurring review with frontline staff to inspect assisted summaries, categorize errors, and decide whether the pilot should expand.

Certificate focused on evaluation, human oversight, privacy, risk communication, and production monitoring.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Replaced a feature list with measurable outcomes for intake time, self-service completion, and staff rework.

Product leader with nine years of experience turning complex service workflows into accessible digital products. The record includes product discovery, analytics, responsible AI pilots, cross-functional delivery, platform modernization, and public-interest technology.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.

Used customer feedback and product data to improve inventory and fulfillment workflows.

Leads discovery and delivery for case-management and communications workflows used by local-service teams.

Replaced a feature list with measurable outcomes for intake time, self-service completion, and staff rework.

Added moderated sessions with screen-reader and keyboard-only users to the release definition of done.

Short course on inclusive recruitment, assistive technology, and accessible usability testing.

Managed accessible web products for nonprofit and municipal partners from discovery through launch and iteration.

Added moderated sessions with screen-reader and keyboard-only users to the release definition of done.